Explain a payment incident while it is still happening.
Unde monitors payment success, provider performance, latency and settlement integrity in real time, and identifies what changed, which transactions are affected and what to do next.
| Provider | Success | p50 |
|---|---|---|
Provider A | 99.1% | 610 ms |
Provider B | 82.6% | 4,100 ms |
Provider C | 98.9% | 680 ms |
Success rate dropped from 98.7% to 91.4%. Provider B response time increased from 700ms to 4.1 seconds; timeouts account for 81% of failures.
- Affected
- 1,184 txns
- Debited, unconfirmed
- 212
- Duplicate attempts
- 37
- Settlement mismatches
- 9
From signal to root cause.
Payment success rate drops from 98.7% to 91.4%. Unde identifies that Provider B's response time increased from 700ms to 4.1 seconds and isolates the affected transaction group automatically.
Detect
Success rate, latency and volume are monitored per provider, rail and corridor against expected baselines.
Isolate
Failures are grouped by provider, response code and stage to identify the affected transaction set.
Explain
AI root cause analysis links the incident to its source, for example a provider's response time degradation.
Act
Incidents, provider reports, reconciliation queues and retry workflows are prepared for approval.
Every stage of the payment lifecycle, monitored.
From authorization to settlement, across providers, rails and corridors.
Monitoring
Live health of payment infrastructure.
- Payment success rate monitoring
- Provider performance monitoring
- Latency analysis
- Transaction volume anomalies
Transaction integrity
Errors that customers notice first.
- Duplicate transaction detection
- Failed transaction analysis
- Missing confirmation detection
- Incorrect reversal detection
Settlement
Where operational errors become financial ones.
- Settlement mismatch detection
- Reconciliation anomalies
- Tracking of debited but unconfirmed payments
Incident response
From signal to resolution.
- Automated incident identification
- AI root cause analysis
- Provider incident reports
- Case creation and routing
Failed payments, handled by your SOP.
Each failure is checked against the provider response, customer debit and settlement status. Retry eligibility follows your policy; reversals, refunds and provider reports wait for approval.
- Payment failure detectedTrigger
TX48213 · Provider B timeout · 11:52:04
- 2Check transactionCheck
Status FAILED at provider · QAR 2,450.00
- 3Check provider responseCheck
HTTP 504 after 4,210 ms · no confirmation received
- 4Check customer debitCheck
Customer wallet debited · hold H77310
- 5Check settlementCheck
Not present in today's settlement file
- 6Determine retry eligibilityDecision
Eligible under SOP PAY014 §3.2 · idempotency key verified
- 7Create case if unresolvedAction
Case OPS5512 created · linked to INC0412
- 8Notify operations teamAction
Payments Operations on call notified
- 9Prepare provider incident reportApproval
Draft ready · awaiting Payments Ops Lead approval
- SOP
- PAY014 · Failed payment handling · v3
- Trigger
- Provider timeout on debited payment
- Owner
- Payments Operations
- Mode
- Controlled · approval gated
- Maximum one automated retry per transaction
- Reversals and refunds require human approval
- Customer communication requires approval
- Every step is written to the audit log
The provider report is prepared automatically. It is sent only after the Payments Operations Lead approves it.
One view of payments for every team that depends on them.
Payment operations
Detect and resolve incidents before they turn into customer complaints and chargebacks.
Finance and reconciliation
See settlement mismatches and unconfirmed debits as they occur, not at month end.
Customer support
Answer “where is my payment?” with the transaction's full lifecycle in one view.
Provider management
Measure provider performance objectively, with evidence for every incident report.
See your payment operations as one system.
See how Unde connects to your existing systems, investigates alerts and incidents with full context, and keeps every decision auditable.